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If you have come to the decision that it is time to shop your auto insurance, you may be wondering whether you will need the services of an auto insurance agent.  And that is a good question and one that we hear very often. Here are some things you will need to keep in mind as you begin your auto insurance search.  When you call the agent’s office for a quote did you get voicemail or did you speak with a live person?  If you got voicemail and you were wanting a quote, which represents new business to the agent, what can you expect when you have a claim to talk about. If you got a hold of a live person, were they helpful and able to give you solid answers to all of your questions? Most importantly, did you feel comfortable with this person?  Otherwise how will you work with them.